Order Customer Satisfaction Issues Assignment

Order Customer Satisfaction Issues Assignment
Background: You are a consultant and are asked to look at a problem facing a tax return preparation company. Customer complaints are soaring due to many issues such as; returns are started later than quoted, returns take longer than quoted to be completed, missing forms, and inaccurate billing statements. These issues appear to vary over time workload, and among employees, and error rates are much higher than the service level agreements promised. This level of complaints is believed to be affecting sales and future revenue.
Tax analysts were asked in a team meeting what the issues were and the following comments were made.
1) The work orders are often incorrect and have to be sent back to sales to get the corrected, which delays start time of a return
2) Software is slowing down as work load increased and adding to the job cycle time
3) Finished returns sit for days before billing sends them out for customer review.
4) Analysts have reported social media content with bad reviews
As a member of a team, you are the Green Belt assigned to lead the team and evaluate the issues and report back to management on your findings.
Data that is available to your team:
Customer Satisfaction Issues
Order Customer Satisfaction Issues Assignment
Start Date vs promises
Completed return date
Inaccurate billing
Missing forms
Aged customer response
Misc. Random items.
Total Complaints

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Order your essay today and save 30% with the discount code ESSAY